This place by far has the best customer service! They call me with diagnostics and make suggestions that could save me money! I greatly appreciate this place! They have a customer for life!
Aug 21, 2020 – Mooresville, NC
Im new to the area and needed my tires looked at for a slow leak. When I took it in, they were able to patch the suspected tire and things seemed fine for a few weeks until I noticed a tire leaking again. I went in expecting to need a new tire at this point. Plenty of road debris in the area coming home at night- thought maybe it was just my luck. Instead, when I took it back in, they found the valve core was the culprit and fixed it, called me an hour after I dropped it off. So quick and NO CHARGE. It was such a relief- such friendly service. Makes me grateful to live here. Just wanted to say a big thank you for making it easy for me. Ill be back and will make sure I tell my family in the area where to go.
Nov 22, 2019 – Huntersville, NC
Scott Brenner worked on my car and he went above and beyond with his work and care, I will recommend friends and family to to see him.
Nov 16, 2019 – Charlotte , NC
Although I 'only' came in to have a tire patched and plugged (due to a screw); the team at Tuffy gave me a last minute emergency appointment, fixed the tire with no complications, but more importantly, when I opened my trunk; the team at Tuffy put back my spare tire, and all other equipment in proper order! Maybe this is what Tuffy always does, maybe other providers do this as a standard (I don't know). But, after the kind of day I had, leading up to the flat, and the inconvenience of putting on the spare, missing work time etc...you just don't how relieved I was to see all of my stuff put back in place! Thank You!
Nov 03, 2019 – Davidson, NC
I came into Huntersville to visit my daughters. I live in Holden Beach. I had a problem with my gas tank when I was lea ing Huntersville. I pulled in there no appt and no warning. The owner Mike was amazing and said they could get me right in. I couldnt believe how nice and how personable he was. I had 4 dogs with me and he talked and petting them. He had to call all over for info on my car as they so not make them anymore. He stayed in contact with me all day. Sent me a video. He came back with not good news and when I said I couldnt afford that he went back to work to help me get my car working safely. They had my car ready before they closed that day. Even when I checked out and Mike wasnt there I still got treated excellent. They could have just said sorry this is hi ow much it is and left it at that but they went above a far beyond to help me. They were so honest it was amazing. I only wish they were in Holden Beach. Thanks guys and bless you from the bottom of my heart.
Aug 20, 2019 – Supply, NC
I been to this location couple of times on and all the staff were very courteous, took my car right away, keep me posted about my car, gave me good pricing and discount. I have given my car to a big chains and I, always came back paying more with not so good customer service. I Would recommend this location to every one.
Aug 02, 2019 – 28031, NC
My teen daughter was traveling alone from Charleston SC to Morgantown WV from college at night in a storm and hit something on the interstate. She was scared as she was losing tire pressure. I got her a hotel and called Tuffy leaving a "mom message" plea for assistance. The next morning Graham returned my call and said they would take care of my daughter...they got her in first thing and had her on her way home to her family...safely. Graham even called after she left to let this mom know her daughter was safe in and good hands. THAT is EXCELLENT customer service! I praise and owe gratitude to the crew at Tuffy Tire and Auto and when I pass through NC again, I will personally stop and thank them for taking such good care of my daughter. My emergency isn't theirs...but they treated it like it was! Thank you!
Jun 13, 2019 – Morgantown, WV
I have been going to Tuffy since 2012 and have found their service to be super. They are prompt, professional and have been straight shooters on what service needs to be done on my 5 vehicles. It's been a good experience dealing with the Huntersville location. Thanks to Graham and the crew!
Jun 12, 2019 – Davidson, NC
My family and I were traveling back from PA. and had stopped for the night. when we awoke the next morning our tire was flat. We googled and made our way to Tuffy's. They were very professional, when they removed the tire they also checked the brakes giving us a heads up letting us know that the pads were getting thin. 30 min. in and out. Awesome job. Thanks, The Kennerly's
May 07, 2019 – Loganville, GA
Needed air in a tire and could not find a gas station with an air pump that worked. In a bad situation but Tuffy saved the day. Filled my tire and checked all the others and charged me nothing. Very kind of them.
Nov 16, 2018 – Sylva, NC